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Visual merchandising is the activity and profession of developing floor plans and three-dimensional displays in order to maximise sales.[1]
Both goods or services can be displayed to highlight their features and benefits. The purpose of such visual merchandising is to attract, engage and motivate the customer towards making a purchase.
Visual merchandising commonly occurs in retail spaces such as retail stores and trade shows.
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When the giant nineteenth century dry goods establishments like Marshall Field & Co. shifted their business from wholesale to retail, the visual display of goods became necessary to attract the general consumers. The store windows were often used to attractively display the store's merchandise. Over time, the design aesthetic used in window displays moved indoors and became part of the overall interior store design, eventually reducing the use of display windows in many suburban malls.
In the twentieth century, well-known artists such as Salvador Dalí and Andy Warhol created window displays.
The purpose of visual merchandising is to:
Visual merchandising builds upon or augments the retail design of a store. It is one of the final stages in setting out a store in a way customers find attractive and appealing.
Many elements can be used by visual merchandisers in creating displays including color, lighting, space, product information, sensory inputs (such as smell, touch, and sound), as well as technologies such as digital displays and interactive installations.
A planogram allows visual merchandisers to plan the arrangement of merchandise by style, type, size, price or some other category. It also enables a chain of stores to have the same merchandise displayed in a coherent and similar manner across the chain.
Window displays can communicate style, content, and price.
Display windows may also be used to advertise seasonal sales or inform passers-by of other current promotions.
Restaurants, grocery stores, and convenience stores use visual merchandising as a tool to differentiate themselves in a saturated market.